If your company falls short of your performance standards, you can fix that by understanding the three types of people who report to you.
The Three Types:
- The people who just DO their jobs
- The people whom DON’T do their jobs
- The people that DO MORE than their jobs
Let’s start with the #3, the people who DO MORE.
They’re the ones who accomplish their role and responsibility at a high level. You love them because they get their stuff done, and then they’re always looking for more to do. Your job is to make sure that they’re happy and challenged. They are getting hit up by head hunters every week, and if they get bored or don’t see a clear career path in your company, don’t be surprised when you lose them to your competition.
What about the ones that DON’T do their job?
They know role and responsibility, but they don’t do what they’re supposed to do either because of lousy skills or a crummy attitude.
There are three things that you can do with this type of person.
- Train them so that they have the skills they need to succeed.
- Move them to another position in your company where they’re a better fit.
- Fire them.
Finally (and most frustrating), the people who just DO their jobs.
They do everything they are supposed to do and then STOP. They’re on their phones at 2:30 in the afternoon, watching YouTube videos, when they should be getting their heads up, looking around, and finding more to do. They don’t lack capability; they lack drive.
You’ll see this in young people who have not learned how to show up at work.
It’s this third group where the opportunity for performance improvement exists. They don’t have bad attitudes, but they need a push.
To bump up their performance, sit them down and tell them you like what they do, but there is so much more for them to accomplish if they’ll take the initiative.
Here are your action items:
- Keep the “Do Mores” Happy
- Train, Move or Get rid of the “Do Less.”
- Give the “Do” group a persistent kick in the pants.
Do this consistently, and you’ll create a high-performing organization.
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